Cancel a policy form

Instructions: When a client requests to cancel an insurance policy, we need to do everything in our power to stop them. It is very possible to “save” a client. We need to know WHAT to say and we need to know HOW to say it.

Many clients don’t know that we represent many insurance companies…and they don’t understand many of the benefits of doing business with us. Follow these scripts and steps to try to save as many as possible. Remember, if you save someone, you can put their name on the incentive spreadsheet.

Step 1: The client calls and asks us to cancel.
-They might say “I want to cancel my insurance policy with you” or something like that

Step 2: We use the scripts below to ask them if we can do a quick insurance review for them.

Insurance Review Script Just so you know, we are an independent insurance agency so we represent MANY insurance companies. I have started the process of doing an insurance review for you. We are going to all our insurance companies to see if we have a better option.

Even if you have already paid for a new insurance policy with a different company, if we have a better option for you and if you go with it, the other company would give you a refund.

Over time, having an independent agency like us will save you the most. Would you be opposed to us doing this for you now?

(Don’t tell client)
If they allow us to do the insurance review, then do the following:
-Go through the insurance review questions
-When you send it to a sales person, tell them the situation and tell them that it is extremely urgent. If they save the client, then you get the incentive.
-If they want to proceed with the cancellation, then fill out this form and complete the cancellation steps: